Elision announced that its proprietary call center solution is an ideal system for customer care centers. The company briefed its different features that are useful for customer care centers.
Ahmedabad, Gujarat – India | May 08, 2020 –(Press Release Wire)– Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. The spokesperson of the company has announced that DialShree is an ideal solution for customer care centers.
DialShree is a proprietary call center solution of Elision. It is furnished with a wide array of features. The company has announced that competitive features available in this call center software make it an ideal solution for any customer care center.
The spokesperson of the company also shared explanation on the top features which help to customer care centers to excel in their services and support:
* Skill based call routing:
DialShree has different call routing rules and one of the best ones for customer care centers is skill based call routing. As per the shared details, it connects customers to the agent that has the required skills to resolve the concerns of the customer.
* Sticky agent:
It is another vital call routing strategy offered in the DialShree. It connects a customer with the same agent. It is ideal to build a strong relationship with the customer. It is very useful in the customer care centers, which focus on high customer satisfaction for repeat business.
* Predictive dialer:
DialShree has a wide array of call center dialers. Predictive dialer is designed to reach maximum clients in minimum time. It focuses on keeping agents busy and maximizing their productivity.
* Communication via WhatsApp:
DialShree is a highly scalable call center solution. Elision offers WhatsApp integration into the DialShree. The call center WhatsApp integration helps in using all the features of the WhatsApp web. The agents can provide customer support via WhatsApp messaging. They can also send files, documents, images, and other attachments. They can also use emojis as per the policies in a customer care center.
DialShree enables customer care centers to run surveys so they can collect feedback and comments from the customers. This further helps in improving services and customer satisfaction.
* Voice broadcasting:
As per the shared details, this call center software has voice broadcasting features. This feature can be used to send a voice message to all customers without involving agents in this task. It saves time and conveys the message to all customers.
DialShree gives a wide array of reports to the customer care centers. These reports show the required key performance indicators. The reports can be used to analyze various factors and review performances.
As per the shared details, the company has added some personalized features to benefit customer care centers. DialShree is also available with multiple communication channels such as email, SMS, fax, Facebook messaging, etc.
About Elision Technologies Pvt. Ltd.:
It is an IT company based in India. The company has multiple branches in India and abroad as well. The company offers unified communication solutions to its customers. DialShree is one of the most popular products offered by the company. It has never seen before features to benefit customer care centers. To know more about DialShree, please visit https://www.elisiontec.com/contact-center-solution
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